The main drawback of working remotely is that I can't connect face-to-face on a more regular basis with my co-workers. That includes Mark Williams (at right in the above screenshot).
Mark is a senior community manager at LiveWorld who's been in the business of managing online communities for a decade. Listen to him for 30 seconds and you'll recognize he has an intimate sense of how communities ebb and flow that he knows what it takes to keep members informed and engaged.
In the audio conversation that follows, Mark shares the highlights from last weekend's Community Leadership Summit, an event that brought together some 200 community managers and developers.